Pledge to Customers

We Promiseto provide written recommendations for repairs that are explained and based on system failure, improved system performance or preventive maintenance according to accepted industry standards.

We Promiseto offer a written estimate, including the reason for the repair, and no work will be performed without your prior authorization.

We Promiseto employ personnel trained in accordance with MAP Standards of Service who are qualified to perform an inspection based on MAP Uniform Inspection and Communication Standards.

We Promiseto include a written limited warranty at no extra cost.

We Promiseto provide dispute resolutions services at your request should you be dissatisfied with the resolution proposed by a member facility concerning its performance in meeting the requirements of the program. The dispute will be submitted to an independent board at no cost to you.